Faq

If you need to contact us please call us on 0030 210 5313623, 0030 210 5313489, 0030 210 5909789 or send us an e-mail: [email protected] Opening hours Monday to Saturday: 09:00-21:00 and Sunday: 10:00-17:00.

Our flowers are always delivered as a gift, beautifully wrapped and finished with a bow to match design. Your personal message will be displayed on an attractive greeting card.

You have this choice only for deliveries in the area of Athens! You can create an arrangement or bouquet that suits your preferences. Choosing the color, style, or flower type and price is a factor to consider when using this service to create your own personal gift. Alternatively, you can personally speak to one of our partner, who will be happy to discuss your special requirements. Once you finish your order, our experienced florists will create with love and deliver your gift with the care and attention it deserves.

Yes, of course! You can add your own personal message at every gift you send. Just write it down during the checkout process. Your message will be displayed on a stylish gift card, along with your gift.

At anthemionflowers.gr you have the option to add a little extra to your order. Choose among fine chocolates, champagnes, wines, teddy bears and balloons to complete your hand-tied bouquets. Include a glass vase in purchase, in order to make sure that flowers will be displayed as soon as they are received. Finishing touches availability may be different from country to country.

If you want to modify your order please call us from Monday to Saturday 09:00 until 21:00 at least two hours before delivery for Greece and at least one day before for delivery overseas. Alternatively, you can send us an email: [email protected] or through the contact form in order to amend your order.

If you have difficulty completing your order, please call us or mail us and our qualified staff will be at your disposal to answer any questions. Please note that we are always looking for ways to improve our services. Therefore, any feedback would be greatly appreciated. Please capture screenshots* displaying your problem and share it with us on [email protected] * How to capture a screenshot: Hold down the 'Ctrl' and 'Print Screen' keys simultaneously Open a word document Right click on your mouse and select paste Save the document and then send to [email protected]

Yes it is! Please add your personal message during checkout process at the gift message field. Your message will be displayed on a stylish gift card along with your gift

Yes, we do! - Please call us on 0030 210 5313623, 0030 210 5313489, 0030 210 5909789 in order to place your order. Opening hours Monday to Saturday: 09:00-21:00 and Sunday: 10:00-17:00.

Yes you can! The recipient will receive whatever you write at the gift message field. If you do not write down your name, the card message will not include your name. If the recipient asks for information about who sent the flowers, your name will not be revealed without your permission. Please note that all customer details provided for credit card verification are covered by our privacy policy and cannot be reveal without your permission.

Sending Flowers in Athens is FREE. Flower shipments throughout the rest of Attica and shipping to the rest of Greece and around the world are FREE * through the Cosmoflora.gr network. (*) Free delivery is valid for areas such as cities, towns etc. In villages or inaccessible areas where there is no affiliate florist you will be charged a shipping cost according to the area you choose.

We accept the following methods of payment: Online, using your credit card through the safe Proxy Pay3 bank Eurobank. anthemionflowers.com currently accepts Visa, MasterCard, Diners Club and generally all credit and debit cards except the American Express. Online, using your PayPal account ONLY FOR PAYMENTS FROM GREECE by depositing in one of the following bank accounts: By e-banking, by depositing in one of the following bank accounts: EUROBANK: GR6702600170000670100261695 - ACCOUNT 0026.0017.67.0100261695 ALPHA BANK: GR2301401510151002101251372 -ACCOUNT 151002101251372 PEIRAIOS: GR9201720920005092060511373 - ACCOUNT 5092-060511-373 ETE IBAN GR4001101050000010564034253 - ACCOUNT 10564034253 For payments by bank transfer, you need to let us know by telephone in which bank you have made your deposit or send the deposit receipt by email to [email protected]. For purchases from ABROAD, payments are made only through: Online using your credit card via Eurobank's ProxyPay3 secure system.

All online orders are confirmed via email. If your order is successful, you will see the message "ORDER COMPLETE". You can also check in your registration email, that there is an "ANTHEMIONFLOWERS order confirmation" message as well as spam or Junk mail depending on the provider you are using. This order confirmation will also contain a unique order number. If you need to contact us regarding your order it would be helpful to have this number to quote as it will help us find the details of your order easily.

Yes you can! Just call us on 0030 2105313623 and ask for it. Opening hours Monday to Saturday; 09:00-21:00. The receipt will mention the name that ordered the flowers.

We have prepared a special flower care guide with tips to advice you how to take care of your flowers and plants. Please click here.

Yes, of course. During ordering, please place the future delivery date. Our team of experts will make sure that your flowers are delivered on the day you wish.

If you would like to collect an order, please call us on 0030 2105313623 and ask for it. Opening hours Monday to Saturday: 09:00-21:00 and Sunday: 10:00-20:00.

If you wish for a specific delivery time, you can report it in the "COMMENTS" field, setting us an open two-hour for example: 10:00 to 12:00 or 16:00 to 18:00. Please help us to schedule it by placing your order a day before.

Once your order is placed in the system a "Standby mode", will be sent to you by email or SMS - depending on what kind of information you have requested during the registration of your order. When your order is printed, checked, and if everything is OK, it will be converted to "under process". When delivered, it goes to the “DELIVERED” status after returning the driver from his route.

For same day delivery make sure you place your order 3 hours before the desired delivery time.

Usually, we call the recipient before delivery, in order to avoid such problems. If the recipient is not at the delivery address. The order is returned to the store, we inform you by phone and another delivery is scheduled in consultation with the recipient. In this case, you will be charged the shipping cost for the second delivery of your order.

Yes, we do! However, before placing an order please check with the hospital if they allow flower deliveries. During ordering please include the recipient's surname, name and full address of the hospital, ward name or room number. Orders will be delivered to the hospital’s reception. So, the signature of the person receiving the flowers will be accepted as proof of delivery. If you want to send flowers to a hospital the below tips may be helpful: Due to limited space vases are rare. So, choose a vase as a finishing touch. Hospitals do not accept planted gifts, due to the soil content. Flower deliveries are not allowed to Intensive Care Units; they may place flowers outside the ward.

Yes, we can! During ordering please include the recipient's surname, name and full address of the hotel, room number and phone number. Orders will be delivered to the hotel’s reception. So, the signature of the person receiving the flowers will be accepted as a proof of delivery.

We will happily send flowers to a hotel abroad. To pick up flowers go to international section, choose country and view all the products available for delivery in that country. During ordering please include the recipient's surname, name and full address of the hotel, room number and phone number. Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as a proof of delivery.

Yes! We have developed an extensive network of expert florists all over the world. To pick up flowers go to international section, choose country and view all the products available for delivery in that country. The delivery day depends on the place you wish to send flowers.

Yes, we do! During ordering please provide us with the name of the ship as well as the date and time the ship is sailing or docking and the recipient's name and cabin number. Orders will be delivered to the ship’s reception. So, the signature of the person receiving the flowers will be accepted as a proof of delivery.

Yes we do! During ordering please include the recipient's surname, name and full address of the company and a phone number. Orders will be delivered to the company’s reception. So, the signature of the person receiving the flowers will be accepted as a proof of delivery.

My Account service is free and allows you to recall your personal information whenever you visit us. So it is easier to place future orders. However, it is not obligatory to create an account to make an order. We'll also provide you with an address book to store your recipients details, together with a log of orders previously placed.

In order to amend your account details, you just log in and choose 'edit my profile'. Then you enter the amendments you wish and save them.

If you cannot remember your user name and password use the “forgot my password’’ on customer login and continue your ordering.

It is very easy. You just go to account section and choose to register.

We are committed to protect your privacy. We collect and use personal data lawfully, in accordance with the data protection guidelines. Please see further information about our Privacy Policy.

Yes, it is! Anthemionflowers is a safe and secure site. We protect your privacy and use the information we collect lawfully. Any information submitted during the ordering process is encrypted to ensure it is kept secure. You can see when a page is secured, if https appears in front of www. in your browser address window.

For secure online trading, anthemionflowers uses the SSL protocol, encrypted with 128 bit. All personal data, such as name or email address are encrypted. So, they cannot be read or changed during any transmission through internet. Today, SSL (Secure Sockets Layer) protocol is a worldwide standard in internet, regarding websites certification to web users and data encryption between network users and network servers (web servers). An encrypted SSL communication requires all information, sent between a client and a server, to be e encrypted by the sending software and decrypted by the receiving software. Based on this procedure, personal information are protected during transfer. In addition, all information sent by the SSL protocol, are protected by a mechanism that automatically checks if the data has been altered during transition. The secure communication system of anthemionflowers is certified by CloudFlare company, while credit card transactions are implemented ??with Eurobank security system.

We protect your privacy and use the information you submit lawfully. Any information submitted during the ordering process is encrypted in order to be kept secure.

When you're buying online you need quality assurance. We guarantee that through our e-shop you buy high quality products, fresh and unique, just as you wish. Delivery will be made on the specified date, since that there is sufficient time for preparation. Please note that many flowers are seasonable, so their availability depends on region or country. Therefore, sometimes, we may substitute one flower with another. We have set up strict procedures and guidelines to make sure that any substitution will be of superb quality and value. The color and shape of the chosen product cannot change. When substitution is made, we take special care to create a final outcome very similar to what you have ordered.

Please see here our terms and Conditions.